Fees for ORION AI Factory services are determined by the purchase order in accordance with the valid Price List of these services, which contains various service packages. The service package selected by the User is integral part of MSA.
Fee/Subscription is usually paid in advance (prepaid), unless otherwise specified in the MSA between the Provider and the User.
The deadline for payment of invoices is 7 days from the date of receipt of the invoice (advanced invoice) via SWIFT/SEPA bank transfer to a specific bank account of Orion telekom doo in OTP banka a.d. Serbia. In case of delay, statutory default interest is calculated in accordance with the regulations of the Republic of Serbia.
The provider is obliged to activate the service within 24 hours from the moment of receipt of the User's payment according to the advance invoice.
All fees are exclusive of value added tax (VAT). VAT is calculated in accordance with the binding regulations of the RS, and for foreign users, the reverse charge mechanism is applied in accordance with the VAT Law.
EU Customers: For users based in the European Union, the reverse charge mechanism is applied in accordance with Article 196 of Council Directive 2006/112/EC. The user is solely responsible for the calculation of VAT in his local jurisdiction.
Non-EU Customers: Users who are not located in the EU countries of the service are classified as "export of services" exempt from VAT according to Art. 12 of the Value Added Tax Act (VAT Act). As a rule, the billing period is defined by the Price List - predefined service packages, unless otherwise determined by the Agreement between the Provider and the User.
The user will be issued a fiscal account/invoice in electronic form. Payment is made in the local currency of the Republic of Serbia - dinar (RSD), according to the payment instructions indicated on the invoice, with the mandatory reference to the number or invoice number, and all payment costs are borne by the User. For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which the User's payment card will be charged will be expressed in the User's local currency through conversion into the same currency at the exchange rate used by card organizations, which cannot be known to Orion Telecom at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price specified in the Price List - the selected package and the one that will be seen on the payment card account statement.
The Customer shall be obliged to indemnify the Provider against any tax liabilities, penalties or interest arising from the Customer's failure to provide a valid VAT ID or failure to properly account for reverse VAT.
The customer is responsible for the correct application of tax regulations, including the submission of a valid tax identification number and the application of the VAT reverse calculation mechanism, and bears all the consequences that may arise from failure to comply with these obligations, including possible tax obligations, fines and interest that may be charged to the service provider.
Customers may complete their orders using the payment cards displayed on the website. We accept all validly presented payment cards, including MasterCard, Maestro, Visa, and DinaCard.
Payment card details required to complete the transaction are entered on the Bank's secure web page, known as the Hosted Payment Page (HPP). During the entry of payment card details, confidential information is transmitted over a public network in a secure (encrypted) form. At no time does ORION TELEKOM have access to, store, or process payment card data. During the purchase process, the Customer is provided with a service fulfillment confirmation via email.
All payments are made in Serbian dinars (RSD). Displayed prices in other currencies are for informational purposes based on the National Bank of Serbia exchange rate. Card transactions may differ slightly due to the card network's conversion rate.
In the case of a refund to a User who previously paid with one of the payment cards, in part or in full, and regardless of the reason for the refund, ORION TELEKOM is obliged to make the refund exclusively via VISA, EC/MC, Maestro and Dinacard payment methods, which means that the bank will refund the funds to the account of the payment card user at the seller's request.